CUSTOMER CARE

FREQUENTLY ASKED QUESTIONS

Everything you need to know about our pieces, sizing, shipping and returns.

ABOUT NIL+MON

What does NIL+MON stand for?

NIL+MON stands for effortless pieces with a distinctive edge. Luxury casual wear defined by detail.

We believe that one special detail can completely transform the feeling of a piece. Our collections are designed to feel easy, comfortable and wearable every day, while still standing out in a subtle, elevated way.

We combine relaxed silhouettes with elevated details that instantly transform a look without feeling overdressed or loud. The result is clothing that feels effortless and versatile, yet still distinctive and special. From handcrafted applications to carefully selected fabrics and finishes, every detail is created to make simple pieces feel extraordinary.

From coffee meetings to dinners, travel days or relaxed weekends — our pieces are made to move naturally with your day.

Easy to wear. Made to stand out.

Who is behind NIL+MON?

NIL+MON was founded by sisters Lin and Anemone Beeser in Frankfurt, Germany.

After returning from her studies in London, Lin started the brand together with her sister — originally in their garage in Frankfurt’s Holzhausen district. What began very small evolved organically over time into the world of NIL+MON.

To this day, the brand remains deeply personal and intuitive. Every collection starts with a clear creative vision and a strong focus on details, craftsmanship and effortless wearability.

At the heart of NIL+MON is the idea of creating pieces that feel special without trying too hard — subtle statement pieces women genuinely love to wear again and again.

Our community means everything to us. We want NIL+MON to feel welcoming, inspiring and personal — a space where women connect through a shared love for effortless style and meaningful details.

→ Discover more about our story and philosophy here.

PRODUCT & QUALITY

What makes the quality of NIL+MON products special?

All NIL+MON pieces are designed and crafted in Germany in close collaboration with small production facilities around our headquarters in Frankfurt.

We focus on quality over mass production — using carefully selected fabrics, premium materials and handcrafted details to create pieces made to last.

Our applications and finishing details are created by hand, giving every piece its distinctive NIL+MON character.

Every collection is produced with a strong attention to craftsmanship, comfort and detail — because we believe true quality can be felt in every part of a garment.

How do I care for my NIL+MON pieces and signature details?

All NIL+MON pieces include individual care instructions specifically created for the respective fabrics, finishes and signature details.

You’ll find them both on the product page and included with your order.

Every piece is extensively tested. When the recommended care instructions are followed, quality, fit and special details are designed to maintain their original look and feel even after frequent washing and long-term wear.

Can I request custom colors, styles or sizes?

Many NIL+MON pieces can be adapted individually on request.

Depending on the style, we can often offer custom colors, alternative base styles, special sizes or other individual variations.

For example, some customers request:

• another color version
• a different base style such as a hoodie instead of a sweatshirt
• longer or shorter fits
• oversized silhouettes
• extended sizing

Our pieces are crafted individually and produced in small quantities, we’re often able to create personal solutions together with you.

Feel free to send us your idea using the form below.

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Not sure how to describe your idea? Prefer to speak with us directly?

We’re happy to help personally:
+49 69 9451 9462 0

What does made-to-order mean at NIL+MON?

NIL+MON pieces are thoughtfully produced in smaller quantities and individually finished with great attention to detail.

Our styles follow a made-to-order philosophy, meaning production and finishing processes begin with your order. This allows us to focus on craftsmanship, premium quality and careful attention to every detail.

By producing more consciously and avoiding unnecessary overproduction, we create pieces that feel more personal, special and long lasting.

Made more carefully — in smaller quantities.

Are your products sustainably made?

Yes — conscious production and responsible materials are an important part of NIL+MON.

We use carefully selected fabrics and focus wherever possible on certified organic cotton and recycled materials that feel premium while being more responsible for both people and the environment.

Many of our materials are certified according to internationally recognized standards such as GOTS (Global Organic Textile Standard), ensuring environmentally responsible processing and safe, toxin-free production.

We also work with trusted production partners and suppliers who meet high social and ethical standards, including fair wages and safe working conditions.

Our pieces are crafted in smaller quantities together with regional production partners around Frankfurt, Germany. By focusing on quality, longevity and thoughtful made-to-order production, we aim to avoid unnecessary overproduction and encourage more conscious consumption.

Made with respect for people and the planet.

SIZE & FIT

How do NIL+MON pieces fit?

Most NIL+MON pieces are designed with a relaxed and comfortable fit while still maintaining a feminine silhouette.

Depending on the style, some pieces are more fitted, relaxed or intentionally oversized. You can use the fit indicator on each product page for quick guidance.

NIL+MON size and fit indicator on product page

You can also open the Size & Fit section on every product page for detailed garment measurements and model information.

Many products include measurements such as half chest, body length and sleeve length, as well as the sizes worn by our models to help you compare the fit more easily.

NIL+MON size and fit indicator on product page
What if I’m still unsure about sizing?

If you’re still unsure about sizing, feel free to reach out to us directly.

Because every body and every personal fit preference is different, we’re always happy to help you find the fit that feels best for you — whether you are between sizes, looking for a more relaxed or oversized look, or have specific fit preferences.

Thanks to our made-to-order approach, we can often recommend alternative fits, different silhouettes or individual sizing options that many brands simply cannot offer.

You can contact us anytime by email or phone — we’re always happy to help personally.

info@nilandmon.com
+49 69 9451 9462 0

SHIPPING

Why are some products not ready to ship immediately?

All NIL+MON pieces are individually crafted after your order is placed.

Instead of mass-producing large quantities, we focus on small-batch production, handcrafted details and carefully selected materials — allowing us to maintain the quality and individuality that define NIL+MON.

For this reason, some pieces may require a few additional days before they are ready for shipment.

A little more time — for pieces made with greater care.

How can I track my order?

Once your order has been shipped, you will automatically receive your tracking information by email.

The estimated “ready for shipment” time can always be found directly on the respective product page.

If you still have questions about your order or shipping status, feel free to contact us using the form below — we’ll get back to you personally as soon as possible.

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To which countries do you ship?

Shipping costs and free-shipping thresholds vary depending on the destination country.

The overview below shows the currently available shipping destinations and conditions.

Germany, Austria

→ Free shipping on all orders.

• • •

European shipping

Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

→ Free shipping from 100€, otherwise 9.90€ shipping costs.

• • •

International shipping

Canada, China, Liechtenstein, Norway, United Kingdom, United States

→ Free shipping from 150€, otherwise 29€ shipping costs.

Andorra, Hong Kong SAR, Japan, Macao SAR, Monaco, Qatar, Singapore, South Korea, Switzerland, Taiwan

→ Free shipping from 250€, otherwise 29€ shipping costs.

Australia, Israel, Kuwait, Lebanon, Montenegro, Saudi Arabia, Serbia, Ukraine

→ Free shipping from 300€, otherwise 49€ shipping costs.

• • •

Additional information

Shipping costs and free-shipping thresholds depend on the destination country.

If your country is not listed above, feel free to contact us directly.

RETURNS & EXCHANGES

How long do I have to return my order?

You can return your order within 14 days of receiving it.

To be eligible for a return, the item must be unworn, in its original condition and include all original tags.

Who covers the return shipping costs?

Return shipping costs must be covered by the customer.

As each NIL+MON piece is specially made for you, we kindly ask for your understanding.

Our pieces are individually crafted in small quantities rather than mass-produced — allowing us to focus on quality, craftsmanship and thoughtful production.

Can I exchange a size or request an adjustment?

Yes — we’re happy to help with size exchanges or individual solutions whenever possible.

If you are unsure about sizing or would like an individual adjustment, feel free to contact us directly.

Together, we’ll find the best possible solution for you.

info@nilandmon.com
+49 69 9451 9462 0

How does the return & refund process work?

Please include the completed return form with your return shipment.

→ Download return form

Once your return has been received and inspected, your refund will automatically be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider.

Return address:
Lin Beeser Fashion GmbH
Stroofstr. 10
65933 Frankfurt
Germany

RETAIL & PARTNERING

How can I become a NIL+MON retailer?

We love partnering with selected boutiques, concept stores and premium retailers who share our passion for detail, quality and thoughtful fashion.

If you feel NIL+MON could fit your store concept, feel free to get in touch with us using the form below — we’d love to hear more about your store.

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Still have questions?


We’re always happy to help personally.